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SUPPORT OVERVIEW
SUPPORT OFFERINGS
POLICIES & PROCEDURES
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Aether Systems provides a variety of software support offerings to match your ongoing support and maintenance needs. Aether Software Support, with our skilled Software Support Engineers, has the ability to quickly address your questions. We strive to attain 100% customer satisfaction and build strong customer relationships and partnerships.

You'll find a wealth of information regarding support offerings, policies and procedures, and FAQs. Quick links are provided for easy access to our most popular resources: Online Support and the Developer Zone. Check back here often as we continue to update and provide additional services personalized to meet your needs as you support and maintain your mobile and wireless solutions. Come let us help you revolutionize the way you do business in the wireless age.

ScoutSync 3.5 End of Support Notice

Aether provides maintenance and support for the current release version and one prior major release version of its software products. This policy enables the company, as a whole, to focus its efforts on current and future versions of products, and allows the Software Support organization to focus its troubleshooting and training on the newest product releases.

Effective February 1, 2002, software support for ScoutSync 3.5 will expire.

Migration to ScoutSync 4.0 is encouraged for all customers. For assistance with migration planning or implementation, please contact Aether's Professional Services organization.

Customers with current maintenance plans are eligible to upgrade to ScoutSync 4.0 at no charge. Contact your Sales Representative for details.

Questions regarding Aether's support expiration policy should be directed to softwaresupport@aethersystems.com.




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